TFF has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. TFF expects that all donors will exercise due care and diligence while making donations. TFF also recognizes that a donation may be made erroneously or donors may change their mind. TFF will examine the request for refund of donation and endeavor to make the refund. TFF may also seek proper explanation and reason from the user. Also, it will require further verification of the user and need documents of proof as well as for donation.

TFF is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.

Write to us at info@thefelinefoundation.com with your request:

Your refund request must contain the details such as Date of Donation, Amount of Donation, Mode of Donation i.e. Credit Card or Online Payment and should reach TFF office within 7 (Seven) days from the date on which you made the donation i.e.:

The date on which you made the donation online, electronically or through other means, OR the date on which you handed over the cheque/ demand draft to TFF or someone authorised by TFF for this purpose, OR the date on which you dispatched the cheque/ demand draft to TFF by other means.

The refund process may take 7 to 30 working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which transaction is done.

Contact Us 
If you have any questions at all about our policies, please email us at: info@thefelinefoundation.com